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Airport Baggage Drop-off

Amsterdam Airport Schiphol is faced with limited terminal space and increasing passenger numbers. An automated full self-service baggage check-in could allow the airport to increase check-in capacity through faster processing time and with a smaller footprint in comparison to conventional check-in. A new system developed by BagDrop BV could just be the ticket. But how does the passenger come into the equation? What are their needs and concerns during the check-in process? How can these best be addressed? To what extent will they be able to cope with automation? And what are the implications for the intended roll-out of the BagDrop system?